Privacy Policy

Last updated: 21st May 2026

1. About this policy

This privacy policy explains how we collect, use, store, and protect personal information when you visit getmethatgrade.com ("this website") or use our tutoring services. It applies to website visitors, prospective clients, current and former clients, parents and guardians, and students.

We are committed to handling your personal data in line with the UK GDPR and the Data Protection Act 2018.

2. Who we are

"Get Me That Grade" is the trading name used by two independent sole traders working together:

  • Harry Williams — Maths tutoring

  • Katrina Yerbury — Biology tutoring

Each of us is an independent data controller for the personal data of our own clients and students. We share the getmethatgrade.com website and the Acuity Scheduling booking system as a common platform, but each of us is independently responsible for the personal data we hold about the people we tutor.

ICO registration:

  • Harry Williams

Contact for privacy enquiries:  Maths tutoring with Harry: harry@getmethatgrade.com or Biology tutoring with Katrina: katrina@getmethatgrade.com

3. The information we collect

Information you give us

We collect information you provide when you:

  • Submit the Contact Us form on our website

  • Create a customer account on the website

  • Book a lesson through Acuity Scheduling

  • Pay for lessons (processed by Stripe via Acuity)

  • Email us or otherwise communicate with us

  • Take part in an online lesson (which is recorded — see Lesson recordings in section 4)

This may include your name, email address, phone number, billing address, details of the student (if you are a parent or guardian), the subject and exam board you need help with, school year or upcoming exam dates, and any other information you choose to share with us.

Information we collect automatically

When you visit our website, we automatically collect:

  • Information about your browser, network, and device

  • Your IP address

  • Pages visited, time spent on the site, and how you arrived

  • Cookies and similar technologies (see Cookies below)

Information about students (where you are a parent or guardian)

If you book lessons for a child, we may collect information about your child — their name, school year, exam board, work submitted, and progress notes. This information is provided to us by you and, where appropriate, by the student.

4. How the website, booking system, and lessons handle your data

Our website is built on Squarespace. Lesson booking and payment are handled by Acuity Scheduling (a Squarespace product) and Stripe. Our business email is run on Google Workspace. Lessons are recorded as described below. The subsections that follow explain what each of these services collects and processes on our behalf.

Website visitors

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace uses this data to run the website and to protect and improve its platform. You can read more in their Privacy Policy.

Analytics

This website collects personal information to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies — small files or pieces of text that download to a device when you visit the site.

  • Necessary and required cookies are always used to allow Squarespace, our hosting platform, to securely serve this website to you.

  • Analytics and performance cookies are used on this website only after you acknowledge our cookie banner. These cookies allow us to see site traffic, activity, and other data.

For details of the specific cookies Squarespace uses, see The cookies Squarespace uses.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To display the site correctly, these third parties may receive:

  • Information about your browser, network, or device

  • Information about this site and the page you're viewing on it

  • Your IP address

Form submissions (Contact Us)

When you submit information via our Contact Us form, we collect the data you provide in the form so that we can respond to your enquiry. This information is sent to us by email and stored by Squarespace, our website hosting provider.

Customer accounts

If you create a customer account on this website, we collect personal information to improve the booking experience and customer service. This may include:

  • Billing address(es)

  • Email address

  • Name

  • Phone number

  • Details of your past bookings and account activity

We provide this information to Squarespace so they can provide account services to us.

Lesson scheduling and payment

When you schedule a lesson on this website, we use Acuity Scheduling to manage the booking. We collect personal information from you to complete the booking, which may include:

  • Name

  • Email address

  • Phone number

  • Details relating to your booking (subject, exam board, school year, lesson preferences, etc.)

  • Files you upload (if any)

We provide this information to Squarespace/Acuity, our online scheduling service provider, so they can provide booking services to us.

Payments are processed by Stripe, a third-party payment processor connected to Acuity. Stripe receives your payment information and processes it in accordance with its Privacy Policy. We do not see or store your full card details.

Lesson recordings

We routinely record online lessons and share the recordings with the student — and, where the student is a minor, with their parent or guardian — so they can re-watch lessons for revision, catch up on any lessons they have missed (in the context of group lessons), and consolidate their learning.

Recordings typically include the audio of the lesson, the video feeds (where cameras are on), the contents of the shared online whiteboard, and any other materials shared on screen during the lesson.

Why we record and share recordings:

  • To provide the student with a personal revision resource (the primary purpose)

  • To allow students to catch up on any group lessons they have missed

  • To support our own quality assurance and professional development

Where recordings are stored and how they are shared: Recordings are stored securely in a private Google Drive on the Get Me That Grade business cloud-storage account and shared with the relevant student and (where applicable) parent or guardian via a private link or shared folder accessible only to them.

Who has access:

  • The tutor who delivered the lesson

  • The student

  • Where the student is under 18, the parent or guardian

We do not share recordings with anyone else without your express consent, except as described in Safeguarding (section 8) and Who we share your information with (section 9), or where required to do so by law.

Lawful basis: Providing the recording to the student is part of the tutoring service we deliver, so our lawful basis for making and sharing the recording is performance of a contract (Article 6(1)(b)). For ancillary purposes — for example, where the tutor reviews a recording for their own quality assurance or professional development — we rely on legitimate interests (Article 6(1)(f)). Where the student is under 18, the parent or guardian agrees to lessons being recorded at the point of booking. Where a recording captures special category data (for example, where a student discusses a health condition or learning difficulty), the safeguards described in section 7 apply.

Right to object or request deletion: You can ask us to stop recording a particular lesson, to delete a specific recording, or to remove your access to a recording at any time by emailing us. We will action the request within one calendar month, subject to any legal obligation that may require us to retain a recording.

Email communication

We use Google Workspace to run our business email on the @getmethatgrade.com domain. When you email us, or we email you, the messages and your contact details are processed by Google as our email service provider. Google's processing is governed by their Privacy Policy.

5. Our lawful basis for processing your data

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on:

  • Performance of a contract (Article 6(1)(b)) — to deliver the tutoring services you (or, for under-18s, the parent or guardian) have engaged us for.

  • Legitimate interests (Article 6(1)(f)) — for the specific purposes of:

    • running, securing, and improving our website and services

    • communicating with you about lessons, scheduling, and account matters

    • making, storing, and using lesson recordings (see Lesson recordings in section 4)

    • keeping internal records of our tutoring activity

    • protecting our legal rights and preventing fraud

  • Consent (Article 6(1)(a)) — for non-essential cookies and any future marketing emails.

  • Legal obligation (Article 6(1)(c)) — to keep accounting and tax records as required by UK law.

  • Explicit consent (Article 9(2)(a)) — where you choose to share special category data with us (see section 7).

  • Substantial public interest, vital interests, or legal obligation (Articles 6 and 9 as applicable, including the safeguarding condition in the Data Protection Act 2018) — for safeguarding (see section 8).

6. Information about young people

Many of our students are under 18. Where the student is a minor:

  • The tutoring contract is between us and the parent or guardian, who is responsible for the booking, the customer account, and payment.

  • We may also collect information about the student (their name, school year, exam board, work, progress, etc.) so we can provide effective tuition. This information is provided to us by the parent/guardian, or with their knowledge by the student.

  • A student under 13 should not interact with the website or booking system independently — a parent or guardian should do so on their behalf.

  • We will not knowingly collect personal data from a child under 13 without parental consent.

If you are a parent or guardian and you would like us to review, correct, or delete information we hold about your child, please contact us at harry@getmethatgrade.com or katrina@getmethatgrade.com in relation to Maths and Biology tutoring, respectively.

7. Special category data

When you (or your child) tell us about special educational needs, learning difficulties, mental health conditions, or other health-related matters relevant to tutoring, this is "special category data" under Article 9 of UK GDPR. We only process this information so we can provide effective tuition and adapt our teaching to the student's needs.

Where you choose to share this information with us, we rely on explicit consent as our Article 9 lawful basis. You can withdraw consent at any time by emailing us, in which case we will delete the relevant information (subject to any legal or safeguarding obligation that requires us to retain it).

8. Safeguarding

Both tutors are DBS checked and registered on the DBS Update Service. If, in the course of tutoring, we form a reasonable concern that a child is at risk of harm, we may share relevant information with the appropriate authorities — for example, the student's school designated safeguarding lead, the local authority's children's services, or the police — without first seeking your consent. UK GDPR and the Data Protection Act 2018 permit this where it is necessary to protect the vital interests of a person, to comply with a legal obligation, or for the substantial public interest of safeguarding children.

9. Who we share your information with

We share your information with the following service providers so they can provide their services to us:

  • Squarespace — website hosting, analytics, customer accounts, and (through Acuity) scheduling. Privacy Policy

  • Stripe — payment processing via Acuity. Privacy Policy

  • Google (Google Workspace) — business email. Privacy Policy

  • Google Fonts and Adobe Fonts — for displaying fonts on the website.

We do not sell your personal information to anyone.

We may also disclose your information where required to do so by law, to protect our legal rights, or for safeguarding purposes (see section 8).

10. International data transfers

Squarespace, Acuity, Stripe, and Google are based in the United States. This means your personal information is transferred outside the UK when these services process it. These transfers are made under appropriate safeguards (such as the UK extension to the EU–US Data Privacy Framework, the UK International Data Transfer Agreement, or Standard Contractual Clauses) as required by UK GDPR.

11. How long we keep your information

We keep your personal information only as long as we need it:

  • Booking and lesson records: while you are an active client, and for up to 3 years after your last lesson.

  • Lesson recordings: while you are an active client, and for up to 12 months after the relevant exam series, after which they are deleted.

  • Financial records (invoices, payments): at least 6 years from the end of the relevant tax year, as required by HMRC.

  • Customer account information: until you ask us to delete your account, or it becomes inactive for an extended period.

  • Contact form submissions: typically up to 2 years, unless you become a client (in which case the records above apply).

  • Email correspondence: typically up to 3 years from the last meaningful exchange, unless it forms part of a financial record.

  • Marketing data (where applicable): until you withdraw consent.

  • Website analytics and cookies: in line with Squarespace's standard retention periods.

12. Your rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Rectify information that is inaccurate or incomplete

  • Erase your personal information (subject to legal exceptions, e.g. accounting records we are legally required to keep)

  • Restrict how we process your information

  • Object to processing based on legitimate interests (including lesson recordings)

  • Data portability — receive your data in a structured, commonly used format

  • Withdraw consent at any time, where we rely on consent

To exercise any of these rights, please contact us (Harry at harry@getmethatgrade.com or Katrina at katrina@getmethatgrade.com) We will respond within one calendar month.

13. Automated decision-making and profiling

We do not use automated decision-making (including profiling) in any way that produces legal or similarly significant effects on you.

14. How we keep your information secure

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website, booking system, email service, payment processor, and lesson-recording storage all use industry-standard encryption and security measures. However, no online service can guarantee absolute security.

15. Complaints

If you have a concern about how we handle your personal data, please contact us first (Harry at harry@getmethatgrade.com or Katrina at katrina@getmethatgrade.com). We will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. If we make significant changes, we will notify you by email or by posting a notice on the website.

17. Contact us

For any questions about this policy or how we handle your personal data, please contact us: