Privacy Policy

Last updated: 20th October 2026

1. About this policy

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit getmethatgrade.com ("this website") or use our tutoring services.

It applies to website visitors, prospective clients, current and former clients, parents and guardians, and students.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Get Me That Grade is the trading name used by two independent sole traders working together:

  • Harry Williams — Maths tutoring

  • Katrina Yerbury — Biology tutoring

Each tutor is an independent data controller for the personal information held about their own clients and students. We share the getmethatgrade.com website and Acuity Scheduling booking system as a common platform, but each tutor is responsible for the personal data they process when providing their tutoring services.

For privacy enquiries, please contact the relevant tutor:

3. The information we collect

Information you give us

We collect information when you:

  • Submit an enquiry through Contact Us, Contact Harry, or Contact Katrina.

  • Create a customer account on our website.

  • Book a lesson through Acuity Scheduling.

  • Pay for lessons through our booking system.

  • Email or otherwise communicate with us.

  • Provide information about a student's educational needs, progress, or examination plans.

  • Submit documents, examination questions, or other materials for use during tuition.

Depending on the circumstances, this may include:

  • Your name, email address, phone number, country, and billing details.

  • The student's name, qualification, subject, examination board, school year, or current grade.

  • Upcoming examination dates and learning objectives.

  • Availability and preferred lesson arrangements.

  • Information about the type of tuition or support required.

  • How you found Get Me That Grade, including the search engine, AI assistant, recommendation, or other channel used.

  • Other information you choose to provide.

Information created during tutoring sessions

Where relevant to the tuition provided, we may create or retain:

  • Lesson plans, progress notes, and records of topics covered.

  • Students' submitted work and feedback.

  • Booking and attendance records.

  • Lesson recordings, where permission has been given.

  • AI-generated lesson notes, where permission has been given.

Recordings and AI-generated notes are explained separately in Section 4.

Information we collect automatically

When you visit our website, information collected by our website and analytics providers may include:

  • Your browser, network, and device information.

  • Your IP address and approximate location.

  • Pages visited and time spent on the website.

  • How you arrived at the website.

  • Cookies and similar technologies.

Further information is provided under Analytics and Cookies in Section 4.

Information about students

Where a parent or guardian books tuition for a child, we may collect information about the student to provide appropriate teaching.

This may include the student's name, school year, examination board, submitted work, progress, and learning objectives.

Information may be provided by the parent or guardian, by the student, or generated through the tutoring relationship.

We recognise that children have their own data protection rights and take their age, understanding, and best interests into account when handling requests concerning their information.

4. How the website, booking system, and lessons handle your data

Our website uses Squarespace, with lesson scheduling managed through Acuity Scheduling and payments processed by Stripe.

We use Google Workspace, including Google Meet, Google Drive, and Gemini, for online tuition, business communications, recordings, and AI-generated lesson notes.

The following sections explain how these services are used.

Website visitors

Our website is hosted by Squarespace.

Squarespace may collect information about your browser, device, IP address, the pages you visit, and the websites you visited before arriving at Get Me That Grade.

This information is used to operate, maintain, and secure the website.

For further details, see the Squarespace Privacy Policy.

Analytics

We use Squarespace Analytics and Google Analytics to understand how visitors find and use our website and to help us improve our services.

Depending on your cookie preferences, analytics information may include:

  • Browser, network, and device information.

  • Approximate geographic location.

  • IP address and online identifiers.

  • Pages visited and how you navigate the website.

  • How you arrived at the website.

  • Clicks, internal links, scrolling, searches, and timestamps.

  • Website traffic and engagement statistics.

We use this information to evaluate website performance, identify useful content, and understand which channels generate enquiries.

Analytics and performance technologies requiring consent are used only where you have provided that consent through our cookie banner.

Cookies

Our website uses cookies and similar technologies.

  • Necessary cookies are used to operate and secure our Squarespace website.

  • Analytics and performance cookies help us understand website traffic and visitor behaviour. These are used only after the required consent has been provided.

You can manage your cookie preferences through the controls provided on our website.

For details of Squarespace cookies, see The cookies Squarespace uses.

Fonts

Our website uses Google Fonts and Adobe Fonts.

When fonts are loaded, these providers may receive information about your browser, network, device, IP address, and the page being viewed.

Form submissions and enquiries

When you submit information through our Contact Us, Contact Harry, or Contact Katrina forms, we use it to respond to your enquiry and assess the tutoring support requested.

Enquiries addressed to an individual tutor may be sent directly to that tutor. Form submissions may also be stored within Squarespace.

We may use information about how you found Get Me That Grade to evaluate our website, understand the effectiveness of different enquiry channels, and improve our marketing.

We do not sell enquiry information or use it to send marketing emails without an appropriate lawful basis.

Customer accounts

If you create a customer account on our website, we may collect:

  • Your name and contact information.

  • Billing details.

  • Booking history.

  • Relevant account activity.

This information is processed through Squarespace to provide account functionality and customer support.

Lesson scheduling and payment

We use Acuity Scheduling to manage lesson bookings.

Information collected may include:

  • Name and contact details.

  • Student and qualification details.

  • Lesson requirements and preferences.

  • Uploaded documents.

  • Booking dates and appointment history.

  • Acceptance of booking terms.

  • Separately recorded permissions for lesson recording and AI-generated notes.

We retain relevant booking records, including the choices made about recording and AI note-taking, to administer tuition and maintain an appropriate record of those decisions.

Payments are processed by Stripe through Acuity.

Stripe receives and processes the payment information needed to complete transactions. We do not receive or store your full payment card details.

For further details, see the Stripe Privacy Policy.

Lesson recordings

We offer private recordings of online tutoring sessions for safeguarding, quality assurance, handling concerns or complaints, and providing students with a revision resource.

Recording is optional. The person completing the booking is asked to make a separate Yes/No decision about recording. Declining permission does not prevent tuition from taking place.

Where permission is given, recordings may include:

  • The audio of the lesson.

  • Video feeds where cameras are enabled.

  • Shared whiteboards and worked examples.

  • Materials displayed or presented during the session.

How recordings are used

Recordings may be used to:

  • Provide students with a private revision resource.

  • Support safeguarding and child protection.

  • Monitor and improve the quality of tuition.

  • Investigate concerns or complaints.

Recordings are not used for advertising or promotional purposes and are never published publicly.

Storage and access

Recordings are stored securely using Google Workspace and Google Drive.

Access is restricted to:

  • The tutor who delivered the lesson.

  • The relevant student.

  • The student's parent or legal guardian, where applicable and appropriate.

Relevant information may also be disclosed where necessary for safeguarding, legal obligations, or an ongoing complaint or investigation.

Recording permission and withdrawal

Permission to record is requested separately from acceptance of the booking Terms and Conditions.

Where recording is declined, the lesson takes place without recording.

You may subsequently request that recording stops or that an existing recording is deleted by contacting the relevant tutor.

We will consider and act on such requests in accordance with applicable data protection requirements. Information may need to be retained where an appropriate legal or safeguarding exception applies.

Recording retention

Recordings are retained for six weeks from the date of each session, after which they are securely deleted.

Where necessary for safeguarding, a complaint, investigation, or legal obligation, a relevant recording may be retained for longer, but only for as long as reasonably necessary.

AI-generated lesson notes

We use Google Meet's Gemini AI note-taking feature to produce written summaries of tutoring sessions where permission has been given.

This applies to both Maths tuition with Harry and Biology tuition with Katrina.

AI note-taking is optional. A separate Yes/No decision is requested when booking, independently of the decision about lesson recording.

Declining AI note-taking does not prevent tuition from taking place.

How AI-generated notes are created

Gemini processes spoken lesson content and may capture screenshots of materials presented during the lesson.

Generated notes may include:

  • Subjects and topics discussed.

  • Explanations and worked examples.

  • Learning objectives and areas for improvement.

  • Suggested next steps or follow-up activities.

These notes provide students with an additional revision resource and help maintain continuity between lessons.

Because the notes are generated using artificial intelligence, they may contain inaccuracies or omissions. They should not be regarded as verbatim transcripts or formal academic assessments.

Storage and access

Generated notes are stored securely within Google Workspace, principally as Google Docs in Google Drive.

Access is restricted to:

  • The tutor who delivered the session.

  • The relevant student.

  • The student's parent or legal guardian, where applicable and appropriate.

We do not publish AI-generated notes or use them for marketing or promotional purposes.

Google processes lesson content to provide the Gemini service. Under Google's commercial Workspace data protection commitments, customer content is not used to train its generative AI models without the customer's permission or instruction.

Permission and withdrawal

Permission for AI-generated notes is requested separately from recording permission and acceptance of the booking Terms and Conditions.

If permission is declined, Gemini note-taking will not be used for that lesson.

You may ask the relevant tutor to stop AI note-taking or request deletion of existing notes, subject to applicable data protection rights and any lawful retention exceptions.

AI note retention

AI-generated lesson notes are retained throughout the student's tuition and for three months following their final tutorial.

Deletion is managed manually rather than automatically. Notes are reviewed and permanently deleted within 30 days after the three-month retention period ends.

Where required for safeguarding, a complaint, investigation, or legal obligation, relevant notes may be retained for longer, but only for as long as reasonably necessary.

The retention arrangements for AI-generated notes are separate from those applying to lesson recordings.

Email communication

We use Google Workspace for our business email addresses on the @getmethatgrade.com domain.

When you communicate with us by email, your messages and contact details are processed through Google Workspace.

Further information is available in the Google Privacy Policy.

5. Our lawful bases for processing personal data

Under the UK GDPR, we must identify an appropriate lawful basis for each purpose for which personal information is processed.

Depending on the circumstances, these include:

Performance of a contract — Article 6(1)(b)

We process personal information where necessary to fulfil a tutoring agreement or take steps requested before entering into one.

This includes administering bookings, processing payments, providing the agreed service, and communicating with the person who enters into the contract.

Legitimate interests — Article 6(1)(f)

We may process information where necessary for legitimate business or educational purposes, provided these interests are not overridden by the rights and freedoms of the individuals concerned.

These purposes include:

  • Operating, securing, and improving our website and services.

  • Responding to enquiries.

  • Maintaining appropriate tutoring and administrative records.

  • Supporting lesson planning, progress tracking, and educational continuity.

  • Understanding how clients discover our services.

  • Protecting our legal rights and preventing fraud.

Where children's personal data is involved, we take particular care to consider their rights and best interests.

Consent — Article 6(1)(a)

We rely on consent where required for non-essential cookies and applicable marketing communications.

We also seek separate, optional permission for lesson recordings and AI-generated notes. Where consent is the applicable UK GDPR lawful basis for these activities, it must meet the requirements for valid consent, including appropriate arrangements for students under 18.

Permission may be declined or withdrawn without preventing the provision of tuition.

Legal obligation — Article 6(1)(c)

We process or retain information where necessary to comply with legal obligations, including accounting, tax, and applicable safeguarding requirements.

Safeguarding and protection of individuals

Where necessary for safeguarding, protecting someone's vital interests, or complying with applicable law, we may process or disclose relevant information under the appropriate legal basis and additional conditions provided by UK data protection law.

Special category information

Additional requirements apply where personal data reveals health conditions, disabilities, or other information classified as special category data.

These are explained in Section 7.

6. Information about young people

Many of our students are under 18.

Where a student is a minor:

  • The tutoring contract is normally entered into by their parent or legal guardian, who is responsible for booking and payment.

  • We collect information about the student where necessary to provide appropriate tuition.

  • Booking permissions for recordings and AI-generated notes are obtained through our booking arrangements.

  • We take account of the student's age, understanding, wishes, and data protection rights.

Students under 13 should not independently use the website booking system. A parent or legal guardian should arrange tuition on their behalf.

Children's personal information is handled with particular care. A parent or guardian may contact us about their child's information, although a child who has sufficient understanding may be entitled to exercise their own data protection rights.

For enquiries relating to a student's personal information, please contact the relevant tutor:

7. Special category data

Some students may have special educational needs, disabilities, health conditions, or other circumstances relevant to the provision of effective tuition.

Information revealing a person's physical or mental health, including certain information about disabilities or learning difficulties, may constitute special category data under Article 9 of the UK GDPR.

We aim to collect only information that is genuinely relevant to the student's educational needs.

Where we need to process special category data to adapt tuition, we must identify an appropriate Article 9 condition in addition to our Article 6 lawful basis.

Where we rely on explicit consent, we seek a separate, express indication of that consent from the appropriate individual. We do not treat the voluntary disclosure of information, or acceptance of general booking terms, as automatically constituting explicit consent.

Where consent is the applicable basis, it may be withdrawn by contacting the relevant tutor. We will then stop the relevant processing and consider deletion of the information, subject to any applicable legal or safeguarding exceptions.

In some circumstances, particularly where a safeguarding concern arises, different legal conditions may permit or require us to process or disclose relevant information without consent.

Special category information may also arise incidentally during a lesson or appear in lesson recordings or AI-generated notes. In such circumstances, access and retention are restricted in accordance with the safeguards and retention arrangements described in this policy.

8. Safeguarding

Both tutors are DBS checked and registered with the DBS Update Service.

If we identify a reasonable concern that a child or vulnerable person may be at risk of harm, we may share relevant personal information with appropriate authorities or safeguarding professionals.

Depending on the circumstances, these may include:

  • A school's designated safeguarding lead.

  • Local authority children's services.

  • The police.

  • Other relevant safeguarding agencies.

Where necessary and legally permitted, safeguarding information may be shared without first obtaining consent.

We limit such disclosures to information reasonably necessary for the safeguarding purpose.

9. Who we share your information with

We use the following service providers to operate our website and tutoring services:

  • Squarespace — website hosting, customer accounts, forms, and website analytics. Privacy Policy

  • Acuity Scheduling (Squarespace) — appointment scheduling, booking information, and client permissions. Squarespace Privacy Policy

  • Stripe — payment processing. Privacy Policy

  • Google Workspace, including Google Meet, Google Drive, and Gemini — online lessons, business email, secure file storage, lesson recordings, and AI-generated lesson notes. Google Privacy Policy

  • Google Analytics — consent-based website analytics and visitor engagement reporting. Google Privacy Policy

  • Google Fonts and Adobe Fonts — website font delivery and presentation.

We do not sell personal information to third parties.

Recordings and lesson notes are shared only with the authorised individuals identified in Section 4, except where additional access or disclosure is necessary and lawful for safeguarding, legal obligations, or the investigation of complaints.

We may also disclose personal information where required by law or necessary to protect our legal rights.

10. International data transfers

We use service providers, including Squarespace, Acuity, Stripe, and Google, that operate internationally.

As a result, personal information may be processed or stored outside the United Kingdom, including in the United States and other countries where our providers operate.

Where personal data is transferred internationally, we use or rely on appropriate safeguards as required by UK data protection law.

Depending on the provider and circumstances, these may include an applicable adequacy arrangement, the UK Extension to the EU–US Data Privacy Framework, an International Data Transfer Agreement, or appropriate contractual safeguards.

Further information about the relevant processing arrangements is available through the privacy information published by our service providers.

11. How long we keep your information

We retain personal information only for as long as necessary for the relevant purpose, subject to applicable legal obligations.

Our usual retention periods are:

  • Booking and general lesson records: retained while you are an active client and for up to three years after your last lesson. This excludes recordings and AI-generated notes, which have separate retention periods.

  • Lesson recordings: retained for six weeks from the date of each session, after which they are securely deleted, unless further retention is necessary for safeguarding, an ongoing complaint or investigation, or legal obligations.

  • AI-generated lesson notes: retained throughout the student's tuition and for three months after their final tutorial. Because deletion is manual, the notes are reviewed and permanently deleted within a further 30 days. Relevant notes may be kept longer where necessary for safeguarding, an ongoing complaint or investigation, or legal obligations.

  • Financial records: normally retained for at least six years from the end of the relevant tax year, in accordance with applicable record-keeping obligations.

  • Customer account information: retained while the account is required for the service, subject to deletion requests and applicable retention obligations.

  • Contact form submissions: typically retained for up to two years unless the person becomes a client, in which case relevant information may be retained as part of their client records.

  • Email correspondence: typically retained for up to three years after the last meaningful exchange, unless a longer period is necessary for contractual, financial, safeguarding, or legal reasons.

  • Marketing information: retained until consent is withdrawn or the information is no longer needed for the relevant purpose.

  • Website analytics and cookies: retained according to our configured settings and the applicable retention arrangements of Squarespace and Google Analytics.

Where we retain information beyond the normal period for safeguarding, legal obligations, or an ongoing complaint or investigation, we aim to limit that retention to what is reasonably necessary.

12. Your data protection rights

Subject to applicable conditions and exceptions under the UK GDPR, you may have the right to:

  • Access the personal information we hold about you.

  • Rectification of inaccurate or incomplete information.

  • Erasure of personal information where the relevant legal conditions apply.

  • Restriction of certain processing activities.

  • Objection to processing based on legitimate interests.

  • Data portability for eligible personal information.

  • Withdrawal of consent at any time where consent is the lawful basis for processing.

Where you have given permission for lesson recording or AI-generated notes, you may also contact the relevant tutor to withdraw that permission for future sessions.

Withdrawal of consent does not affect processing that was lawful before the withdrawal. Requests to delete existing information will be assessed in accordance with applicable data protection requirements.

Children also have data protection rights. We take account of a child's age, understanding, and best interests when considering requests made by or on behalf of them.

To exercise your rights, please contact:

We will normally respond within one calendar month, subject to any permitted extension under data protection law.

13. Automated decision-making and profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Although we use AI to generate lesson notes, those notes are educational summaries and are not used to make automated decisions about students' grades, academic progression, eligibility for tuition, or access to our services.

14. How we keep your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

These include:

  • Using established service providers with appropriate security measures.

  • Restricting access to tutoring records, recordings, and AI-generated notes.

  • Using access controls and sharing permissions for Google Workspace files.

  • Limiting access to information to those who need it for an authorised purpose.

  • Applying defined retention and deletion procedures.

Our website, scheduling services, business communications, and cloud-storage systems use security measures appropriate to their respective functions.

However, no online system can guarantee absolute security.

15. Complaints

If you have concerns about how we handle personal information, please contact the relevant tutor so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO contact details:

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or data protection practices.

The Last updated date at the top of this page shows when the policy was most recently revised.

Where changes materially affect how personal information is processed, we will provide appropriate notice.

17. Contact us

For questions about this Privacy Policy or the handling of personal information, please contact us using the appropriate route:

Alternatively, contact the relevant tutor directly: